IT Glue - How do I link my account?

OverviewCopy Anchor Link

To authenticate with IT Glue, you need:

1. API Key - A key that grants Tenklo permission to interact with IT Glue's API resources and services.
2. Subdomain - Your IT Glue subdomain (api, api.eu, or api.au).

This guide will walk you through obtaining these credentials within IT Glue.

Prerequisites:Copy Anchor Link

• You must have a paid IT Glue subscription with API access.
• You must have administrator privileges to generate API keys.

Instructions:Copy Anchor Link

Step 1: Finding Your SubdomainCopy Anchor Link

1. Log in to your IT Glue account.
2. Determine your subdomain based on your login URL:
   • Global: app.itglue.com → Use subdomain: api
   • EU: app.eu.itglue.com → Use subdomain: api.eu
   • Australia: app.au.itglue.com → Use subdomain: api.au

Step 2: Generating Your API KeyCopy Anchor Link

1. Navigate to Account → Settings → API Keys.
2. Click Generate API Key.
3. Enter a Name for your API key (e.g., "Tenklo Integration").
4. Click Generate to create the key.
5. Copy the generated API key immediately (it will only be shown once).

Step 3: Enter credentials in the Connect UICopy Anchor Link

Once you have your API Key and Subdomain:

1. Open the form where you need to authenticate with IT Glue.
2. Enter your Subdomain (e.g., api for Global, api.eu for EU, api.au for Australia).
3. Enter your API Key in its respective field.
4. Submit the form, and you should be successfully authenticated.

You are now connected to IT Glue.