Zendesk (API token) - How do I link my account?

OverviewCopy Anchor Link

To authenticate with Zendesk using an API token, you need:

1. Subdomain — the unique name of your Zendesk account
2. Email address — your Zendesk account email (e.g. [email protected])
3. API token — a token generated in your Zendesk Admin Center

This guide will walk you through obtaining these credentials.

Prerequisites:Copy Anchor Link

• You must have a Zendesk account with API token access enabled.

Instructions:Copy Anchor Link

Step 1: Finding your subdomainCopy Anchor Link

Your subdomain is the part of your Zendesk URL between https:// and .zendesk.com. For example, if your Zendesk URL is https://acme.zendesk.com, your subdomain is acme.

Step 2: Enable API token accessCopy Anchor Link

1. Log in to your Zendesk Admin Center.
2. Navigate to Apps and integrations > APIs > API configuration.
3. Toggle Allow API token access to enabled.

Step 3: Generate an API tokenCopy Anchor Link

1. On the same Apps and integrations settings page, navigate to API Tokens, click Add API token.
2. Give the token a description and click Save.
3. Copy the token — it will only be shown once.

Note your email address (e.g. [email protected]) — the one you use to log in to Zendesk. You'll need it together with the API token to authenticate.

Step 4: Enter credentials in the Connect UICopy Anchor Link

Once you have your credentials:

1. Open the form where you need to authenticate with Zendesk.
2. Enter your Subdomain, Email Address, and API Token in the respective fields.
3. Submit the form — you should be successfully authenticated.

You are now connected to Zendesk.