Altrata - How do I link my account?

OverviewCopy Anchor Link

To authenticate with Altrata, you will need:

1. Service Hostname — The Altrata service hostname to connect to.
2. API Key — Your Altrata API key.
3. Username — Your Altrata Service User username.
4. Password — Your Altrata Service User password.

Tenklo uses the API Key, Username, and Password to exchange for a JWT (8-hour TTL) via the Altrata auth endpoint and handles token refresh automatically.

PrerequisitesCopy Anchor Link

• An active Altrata subscription with API access.

Step 1: Obtain your credentialsCopy Anchor Link

Your Service User credentials and API key are sent to you by email during subscription setup. You will receive:

• API Key — provided as part of your Altrata Salesforce app access.
• Username and Password — your Service User account details.

If you have not received these, contact your Client Success representative or email [email protected].

Step 2: Choose a service hostnameCopy Anchor Link

Altrata exposes four GraphQL services. Choose the hostname that matches your use case and enter it in the Service Hostname field:

Step 3: Enter credentials in the Connect UICopy Anchor Link

1. Open the form where you need to authenticate with Altrata.
2. Enter your Service Hostname, API Key, Username, and Password in their designated fields.
3. Submit the form, and you should be successfully authenticated.

You are now connected to Altrata.